Return & Refund Policy

At Qourix, we want you to be happy with your purchase. If you receive a product that is damaged or defective, we are here to help.

Please read the following Return & Refund Policy carefully before requesting a return.

1. Eligibility for Returns

Qourix accepts returns only for products that are defective or damaged.

To be eligible for a return:

  • The product must have been purchased directly from Qourix.

  • The product must be defective or damaged.

  • The return request must be submitted within 48 hours of delivery.

  • The product may need to be returned with its original packaging, accessories, and included items.

  • You may be required to provide clear photographs or videos showing the defect or damage.

Returns that do not meet these conditions may not be accepted.

2. 48-Hour Return Window

You must contact Qourix within 48 hours after your order has been delivered if you believe your product is defective or damaged.

For example, if your order is delivered on Monday, your return request should be submitted within the applicable 48-hour period from the delivery time.

Requests submitted after 48 hours may not be eligible for a return, replacement, or refund.

3. Products We Do Not Accept for Return

We do not accept returns for:

  • Change of mind

  • Personal preference

  • Incorrect product selection

  • Products that no longer meet your personal expectations

  • Normal wear and tear

  • Damage caused by misuse or accidents

  • Damage caused by improper installation or handling

  • Products modified or repaired without authorization

  • Cosmetic changes that do not affect product functionality

Only genuine defective or damaged-product claims are eligible under this policy.

4. How to Request a Return

To request a return, contact us through our Contact Us page or email:

[EMAIL ADDRESS]

Please include:

  • Your name

  • Order number

  • Product name

  • Description of the issue

  • Clear photographs of the product

  • Video evidence where appropriate

  • Photographs of the packaging if the product arrived damaged

Providing complete information helps us review your request faster.

5. Return Review

Once we receive your return request, our team may review the information and evidence provided.

We may ask for additional photographs, videos, or other information to verify the issue.

If your claim is approved, we will provide instructions for returning the product.

Please do not send a product back before receiving return instructions from Qourix.

6. Return Shipping

For approved returns involving a defective or damaged product, Qourix will cover the applicable return shipping cost.

We will provide instructions regarding the return process after your request has been approved.

7. Replacement

Where possible, Qourix may offer a replacement for an approved defective or damaged product.

Replacement is subject to product availability.

If the same product is unavailable, Qourix may offer an alternative resolution, such as a refund, where appropriate.

8. Refunds

If a refund is approved, we will process the refund after the returned product has been received and reviewed.

Refunds generally take approximately 3–7 days to process.

The time for the refund to appear in your account may vary depending on your payment method, bank, or payment provider.

For Cash on Delivery orders, we may request appropriate bank or payment details to process an eligible refund.

9. Damaged Orders

If your package or product arrives damaged, please contact us as soon as possible and within the 48-hour return period.

We recommend taking photographs or videos of the package and product before disposing of any packaging materials.

This information may help us investigate the issue with our delivery partner.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact Qourix within 48 hours of delivery.

We may request photographs, videos, packaging information, or other details to investigate the issue.

If the issue is confirmed, we will work with you to provide an appropriate resolution.

11. Exchanges

Qourix does not generally offer exchanges for reasons other than defective or damaged products.

For an approved defective or damaged product, we may provide a replacement depending on availability.

12. Refunds for Cancelled Orders

If Qourix cancels a prepaid order, the applicable amount will be refunded to the customer.

The refund processing time may vary depending on the payment method and payment provider.

13. Changes to This Policy

Qourix reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

14. Contact Us

If you have any questions about returns, replacements, or refunds, please contact us:

Qourix
India

Email: qourixind@gmail.com

You can also contact us through the Contact Us page on our website.

Qourix Promise

We want your experience with Qourix to be simple and reliable.

If something arrives damaged or defective, let us know within 48 hours and we'll work with you to find an appropriate solution.

Qourix — Make Life Smarter.