Privacy policy

At Qourix, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, create an account, place an order, or contact us.

By using the Qourix website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect information that you provide directly to us, including:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Order details

  • Account information

  • Information you provide when contacting customer support

  • Information required to process returns, replacements, or refunds

We may also automatically collect certain technical information when you visit our website, including your device type, browser type, IP address, pages viewed, and general website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Process payments

  • Provide order confirmations and delivery updates

  • Manage your Qourix account

  • Respond to customer-service requests

  • Process returns, replacements, and refunds

  • Improve our website, products, and services

  • Prevent fraud and unauthorized transactions

  • Maintain website security

  • Send promotional communications where permitted

  • Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes and as otherwise permitted or required by applicable law.

3. Payment Information

Qourix accepts Cash on Delivery and online payments.

When you make an online payment, your payment may be processed by a third-party payment provider. Your payment information may therefore be collected and processed by that provider according to its own privacy policy and security practices.

Qourix does not intentionally store complete payment credentials such as your full debit/credit card number or CVV.

4. Cookies

Our website may use cookies and similar technologies to provide essential functionality and improve your shopping experience.

Cookies may help us:

  • Remember items in your shopping cart

  • Keep you logged into your account

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising and marketing performance

  • Provide relevant features and functionality

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. How We Share Your Information

We do not sell your personal information simply for the purpose of selling personal data.

We may share necessary information with trusted service providers that help us operate our business, including:

  • Shopify and technology providers

  • Payment processors

  • Courier and delivery partners

  • Customer-support providers

  • Website analytics providers

  • Fraud-prevention services

  • Professional advisers

  • Government authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

6. Shipping & Delivery

To deliver your order, we may share necessary information such as your name, phone number, and delivery address with our courier and logistics partners.

This information is used to fulfill and deliver your order.

7. Customer Accounts

You may create an account on the Qourix website.

Your account may contain information such as your name, email address, contact information, and order history.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

8. Marketing Communications

Where permitted by applicable law, we may send you information about:

  • New products

  • Special offers

  • Discounts

  • Promotions

  • Qourix updates

You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us.

We may continue sending essential transactional communications, such as order confirmations, payment notifications, shipping updates, and return-related messages.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill your orders

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal obligations

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we process

  • Request correction of inaccurate information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Raise concerns regarding the processing of your personal information

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use the service.

If you believe that a child has provided personal information to Qourix without appropriate authorization, please contact us so that we can take appropriate action.

13. Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, social-media platforms, or other services.

These third parties may have their own privacy policies and practices.

Qourix is not responsible for the privacy or security practices of third-party websites or services that we do not control.

We recommend reviewing their privacy policies before providing personal information.

14. International Data Processing

Some of the service providers we use may process personal information through systems located outside India.

Where applicable, Qourix will take reasonable steps to comply with relevant Indian data-protection requirements concerning such processing.

15. Legal Compliance

Qourix aims to handle personal information in accordance with applicable Indian privacy and data-protection laws, including the Digital Personal Data Protection Act, 2023, and applicable rules, regulations, notifications, and amendments.

We may disclose information where reasonably necessary to comply with applicable laws, legal proceedings, lawful government requests, or court orders.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

Any changes will be published on this page with an updated "Last Updated" date.

We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us:

Qourix
India

Email: qourixind@gmail.com

You can also contact us through the Contact Us page on our website.

Our Commitment

At Qourix, we believe that trust is just as important as the products we sell.

We are committed to handling your personal information responsibly and working to provide you with a safe, transparent, and convenient shopping experience.

Qourix — Make Life Smarter.